Tuesday , 7 September 2010 , 8626 visitors
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The key characteristics of qBOS Solutions are:
Integration of quality and operational processes.
Definition and use of Business Performance Measurements.
Visibility of Process and Project Status.
Effective monitoring of Suppliers Performance.
Integrated knowledge management and training.
Cross process change management.
The key enabler of qBOS Solutions is improved customer satisfaction:
· Improved customer communications;
· Improved understanding of customer requirements;
· Rapid response to customer requests.
The net effect is organisational ability to deliver higher customer satisfaction at lower cost.Key business benefits include:
· Increased sales associated with improved customers interaction and improved quality of products and services;
· Reduced costs by identifying low value, redundant, or poorly performing processes, projects or products;
· Increased productivity by directing up to date information and knowledge to employees, customers and partners;
· Reduced cost for compliance to regulatory and business standards;
· Optimised performance taking into account risk management.